One inbox for everything
WhatsApp and Instagram Direct on one screen, with a queue, conversation status and internal notes customers never see.
Software for Mac and Windows
Your AI agent for WhatsApp and Instagram, running on your own computer.
Alto Vale Omni brings WhatsApp and Instagram Direct into one app, with an AI that answers the way you teach it. Take over any conversation in one click. Email has its own menu, where the AI suggests drafts. Conversations and contacts stay on your computer, encrypted.
- 3-day free trial
- macOS 13+ and Windows 10/11
- No per-agent fees
What Omni does for your customer service
AI that answers the way you taught it
A knowledge base with PDFs, spreadsheets and your website pages. Answers cite the source; without one, prices, deadlines, links and phone numbers are not sent.
Take over anytime
Take, close or hand back to the AI in one click. The app notices when you replied from your phone.
Sales and scheduling in one place
Sales pipeline, WhatsApp orders with a menu, appointments with confirmation and waiting list, and Pix confirmation from your bank email.
Safe sending
Hourly and daily limits for messages your business starts, a queue for the excess and opt-outs respected. Replies to customers are never held.
Bring your own AI
Use your Anthropic, OpenAI or Google key and pay the provider only for what you use, or free local AI with Ollama.
Everything Omni does
Every feature in the app, in menu order: Customer service, Customers, Sales and Automation. Each card opens the step-by-step guide.
Start here
- What Omni is forOverview of Alto Vale Omni: serve customers on WhatsApp, Instagram and email with AI, all kept on your computer.
- Getting startedFrom license to first conversation: the 5-step initial setup and the Getting started card on the Dashboard.
- DashboardThe business summary: what needs you right now and how service is going in the period, with comparison.
Customer service
- InboxAll WhatsApp and Instagram conversations in one place: read, take over from the AI, reply, add notes and schedule.
- EmailRead your inbox and reply from your own email, with the AI suggesting drafts that only go out when you click.
- ApprovalsAI replies waiting for your review before they go out to the customer.
- MessagesReady-made texts, automatic messages, scheduled sends and the Safe sending limits.
Customers
- CRMFollow conversations, contacts and sales in one place, as a board, list or funnel, and drag each card to the right stage.
- CalendarBook appointments, confirm attendance, use the waiting list and see external calendars, with the AI booking through the chat.
- TasksWhat the team needs to do outside the conversation, with reminder, due date and a shortcut to the original message.
- Document collectionAsk for IDs, proofs and reports on WhatsApp, let the app check each photo on your computer and approve what arrived.
- FilesKeep price lists, contracts and catalogs of your company, encrypted on this computer, to look up and send to customers.
Sales
- OrdersTake orders on WhatsApp with the Catalog menu, notify the customer at each step and follow your delivery apps.
- CatalogThe official product, price and stock data the AI uses to answer, imported from a website, a spreadsheet or added by hand.
- ListingsWrite the listing once and let the app fill in the form on OLX, Webmotors, Mercado Livre and others; you review and publish.
- Bulk sendPersonalized campaigns from a spreadsheet, sent gradually by WhatsApp, email or Instagram Direct.
- InstagramAnalysis of your profile, posts and Direct inbox, plus automatic replies to comments, all read-only and calculated on your computer.
Automation
- FlowsStep-by-step service scripts (menu, questions, booking, handover to a person) that start on their own or when you start them.
- AutomationsSequences that act on their own, such as reviving a cold conversation, flagging a stalled opportunity or after-sale follow-up, with limits and simulation.
- SurveysCSAT (1 to 5) and NPS (0 to 10) satisfaction surveys after service, with a results dashboard and low-score alerts.
- System connectionsLet the AI look up your website and other systems during a conversation, and notify or send data to other systems.
AI, settings and help
- AI agentDefine who the AI that serves customers is: name, tone, what it knows, what it must never do and how you train it.
- AI: providers and connectionTurn on one or more AIs, set the priority order and see what happens when one runs out of credits.
- WhatsApp and InstagramConnect WhatsApp (QR code or official API), Instagram and email accounts, and choose what happens on first connection.
- SettingsThe app's general settings: language, business, features, service, alerts, data, security and license.
- Reseller brandHow an authorized agency or reseller applies its own name, logo and colors to the app with a signed brand package.
- Assistant (⌘J)A chat with the AI just for you: answers app questions, explains why the AI did not reply and prepares changes for you to confirm.
- Updates and dataWhere your data lives, how backups work and how the app updates itself without losing anything.
- Help and tourFind answers inside the app, see the walkthrough of each screen and reach support.
- TroubleshootingThe most common everyday problems (AI, WhatsApp, license, opening the app) and what to do about each.
Each feature has a step-by-step guide, the same one found in the app's Help.
App screens
Screenshots of the app with sample data.
Ready in an afternoon: the AI sets it up with you
Install and sign in
Download the installer for Mac or Windows and sign in with your site account. The 3-day free trial starts right there, no card needed.
Tell it about your business
The AI asks short questions, by text or voice: what you sell, whether you book appointments, deliver or take Pix, and how it should talk.
Review the plan
It shows what it will set up, item by item — flows, messages, schedule, tone of voice — and only applies it after you confirm.
Connect and go
Scan the WhatsApp QR code, connect Instagram and take the guided tour of the areas you picked.
Ready-made packs for your type of business
During setup, Omni applies flows, messages and fields made for your business type. Each one has a PDF manual with the step-by-step (in Portuguese).
Getting started
Installing, activating, the initial setup and the tour, for any business type.
Manual (PDF, PT)Car dealers
Inventory, trade-in appraisal, financing quotes and test drive booking.
Manual (PDF, PT)Auto repair shops
Quotes, service booking and car-ready notices.
Manual (PDF, PT)Healthcare: doctors, psychologists, nutritionists
Appointments with confirmation, insurance and exam prep, with confidentiality.
Manual (PDF, PT)Online stores
Website catalog, order status, exchanges and returns.
Manual (PDF, PT)Creators and influencers
An organized inbox, partnerships, sponsored posts and follower replies.
Manual (PDF, PT)Physical stores and retail
Product availability, reservations, opening hours and address.
Manual (PDF, PT)Real estate and insurance brokers
Lead qualification, viewings and quotes.
Manual (PDF, PT)Real estate agencies
Buy and rent leads, qualification and viewing appointments.
Manual (PDF, PT)Help desks and contact centers
Triage, ticket numbers, knowledge base and satisfaction surveys.
Manual (PDF, PT)Groceries, bakeries and diners
WhatsApp orders with a menu, delivery fee by area and 80 mm receipts.
Manual (PDF, PT)The manuals are in Portuguese.
Your data stays on your computer
- Conversations, contacts and files are stored on your computer, encrypted. Alto Vale does not receive your conversations.
- Passwords and keys stay in the system vault (Keychain on Mac, data protection on Windows).
- With cloud AI, only the text needed for each answer goes to the provider you chose. With local AI, nothing leaves the computer.
- The site only checks the license: the key, the computer (name, system and an encrypted identifier), the app version and the connection IP — nothing about your conversations.
Requirements
- Mac with macOS 13 (Ventura) or later, Apple Silicon or Intel
- or a PC with Windows 10 (1809 or later) or Windows 11, 64-bit
- Computer on and app open while serving customers (it can stay minimized)
- Internet and your business WhatsApp on a phone to scan the QR code
- An AI: your Anthropic, OpenAI or Google key, or free local AI (Ollama)
On Mac the app is not signed by Apple: on first launch, allow it in System Settings › Privacy & Security › Open Anyway. On Windows, SmartScreen may warn before installing.
Frequently asked questions
R$ 500 per computer, as a one-time purchase: no subscription and no expiry, with version 1.x updates (2.0 is sold separately). Up to 12 card installments of R$ 41.67, or R$ 425 upfront (15% off) via Pix or boleto. Each computer uses one key. You order on the site and arrange payment over WhatsApp, in Brazilian reais. Try it free for 3 days first.
It can: WhatsApp Web is not an official automation channel. Safe sending is on by default and limits the messages your business starts; replies are not limited. For volume, use the official WhatsApp API (optional, billed by Meta).
With cloud AI, yes: you connect your own key and pay the provider directly. Local AI (Ollama) is free but needs a more powerful computer.
Yes. The AI only answers while the computer is on and the app is open; it can stay minimized and start with the system.
On the Omni store page, click "Start free trial", or install the app and choose "Sign in with your account". You get 3 days on 1 computer. Try it for 3 days and pick up where you left off: when you buy, just activate the key — your data and settings stay.
The app tells you when a new version is out, checks the file, backs up and installs over it. Versions are also in My account → Downloads.
Try Omni in your business
Try it for 3 days and pick up where you left off: when you buy, just activate the key — your data and settings stay. Pricing, ordering and materials are on the Omni store page.