Privacy Policy

1. Who we are

Alto Vale IA (CNPJ, Brazilian company ID, 68.821.482/0001-84), Rio do Sul, Santa Catarina, Brazil. Contact: contato@altovaleia.com. We are a studio specialising in AI automation for companies in the Alto Vale region and across Brazil.

2. Data we collect

• WhatsApp contact: name, phone number and the messages you send us.
• Account (Google or Apple sign-in): name, email and picture provided by the sign-in provider; your orders, licenses, activated computers, downloads and course progress.
• Waiting list: the item you asked to be notified about and the source campaign, linked to your account.
• Measurement (only if you accept cookies): pages visited, items viewed and actions in the store.
• Technical: IP, user agent and access logs.

3. Purpose

Answering requests, sending proposals, delivering contracted services and related communication and, with your consent, measuring site use and campaigns.

4. Legal basis

Consent (art. 7, I), performance of a contract (V) and legitimate interest (IX), where applicable.

5. Sharing

Essential infrastructure, email and storage providers, under contract. If you accept measurement cookies, also Google (Google Analytics) and Meta (Meta Pixel), which may process data outside Brazil. We do not sell data.

6. Retention

We keep data for as long as the purposes above require, or as the law demands.

7. Your rights

You may confirm, access, correct, anonymise, port and delete your data, withdraw consent and object to processing. Request it at contato@altovaleia.com.

8. Security

We apply reasonable technical and administrative controls. In the event of a relevant incident, we notify data subjects and the Brazilian data protection authority as required.

9. DPO

Data Protection Officer: contato@altovaleia.com.

10. Updates

This policy may change. The version in force is the one published on this page.