One inbox for everything
WhatsApp, Instagram Direct and email on one screen, with a queue, conversation status and internal notes customers never see.
Software for Mac and Windows
Your AI agent for WhatsApp and Instagram, running on your own computer.
Alto Vale Omni brings WhatsApp, Instagram Direct and email into one app, with an AI that answers the way you teach it. Take over any conversation in one click. Conversations and contacts stay on your computer, encrypted.
- 7-day free trial
- macOS 13+ and Windows 10/11
- No per-agent fees
What Omni does for your customer service
AI that answers the way you taught it
A knowledge base with PDFs, spreadsheets and your website pages. Answers cite the source; without one, prices, deadlines, links and phone numbers are not sent.
Take over anytime
Take, close or hand back to the AI in one click. The app notices when you replied from your phone.
Sales and scheduling in one place
Sales pipeline, WhatsApp orders with a menu, appointments with confirmation and waiting list, and Pix confirmation from your bank email.
Safe sending
Hourly and daily limits for messages your business starts, a queue for the excess and opt-outs respected. Replies to customers are never held.
Bring your own AI
Use your Anthropic, OpenAI or Google key and pay the provider only for what you use, or free local AI with Ollama.
Ready in an afternoon: the AI sets it up with you
- 01
Install and sign in
Download the installer for Mac or Windows and sign in with your site account. The 7-day free trial starts right there, no card needed.
- 02
Tell it about your business
The AI asks short questions, by text or voice: what you sell, whether you book appointments, deliver or take Pix, and how it should talk.
- 03
Review the plan
It shows what it will set up, item by item — flows, messages, schedule, tone of voice — and only applies it after you confirm.
- 04
Connect and go
Scan the WhatsApp QR code, connect Instagram and take the guided tour of the areas you picked.
Ready-made packs for your type of business
During setup, Omni applies flows, messages and fields made for your business type. Each one has a PDF manual with the step-by-step (in Portuguese).
Getting started
Installing, activating, the initial setup and the tour, for any business type.
Manual (PDF, PT)Car dealers
Inventory, trade-in appraisal, financing quotes and test drive booking.
Manual (PDF, PT)Auto repair shops
Quotes, service booking and car-ready notices.
Manual (PDF, PT)Healthcare: doctors, psychologists, nutritionists
Appointments with confirmation, insurance and exam prep, with confidentiality.
Manual (PDF, PT)Online stores
Website catalog, order status, exchanges and returns.
Manual (PDF, PT)Creators and influencers
An organized inbox, partnerships, sponsored posts and follower replies.
Manual (PDF, PT)Physical stores and retail
Product availability, reservations, opening hours and address.
Manual (PDF, PT)Real estate and insurance brokers
Lead qualification, viewings and quotes.
Manual (PDF, PT)Real estate agencies
Buy and rent leads, qualification and viewing appointments.
Manual (PDF, PT)Help desks and contact centers
Triage, ticket numbers, knowledge base and satisfaction surveys.
Manual (PDF, PT)Groceries, bakeries and diners
WhatsApp orders with a menu, delivery fee by area and 80 mm receipts.
Manual (PDF, PT)The manuals are in Portuguese.
Your data stays on your computer
- Conversations, contacts and files are stored on your computer, encrypted. Alto Vale does not receive your conversations.
- Passwords and keys stay in the system vault (Keychain on Mac, data protection on Windows).
- With cloud AI, only the text needed for each answer goes to the provider you chose. With local AI, nothing leaves the computer.
- The site only checks the license: the key, the computer (name, system and an encrypted identifier), the app version and the connection IP — nothing about your conversations.
Requirements
- Mac with macOS 13 (Ventura) or later, Apple Silicon or Intel
- or a PC with Windows 10 (1809 or later) or Windows 11, 64-bit
- Computer on and app open while serving customers (it can stay minimized)
- Internet and your business WhatsApp on a phone to scan the QR code
- An AI: your Anthropic, OpenAI or Google key, or free local AI (Ollama)
On Mac the app is not signed by Apple: on first launch, allow it in System Settings › Privacy & Security › Open Anyway. On Windows, SmartScreen may warn before installing.
Frequently asked questions
How much does it cost?
The price is arranged over WhatsApp, in Brazilian reais, and depends on the plan (annual or lifetime for the 1.x line) and how many computers. Each computer uses one key. Try it free for 7 days first.
Can my WhatsApp number get banned?
It can: WhatsApp Web is not an official automation channel. Safe sending is on by default and limits the messages your business starts; replies are not limited. For volume, use the official WhatsApp API (optional, billed by Meta).
Do I pay for the AI separately?
With cloud AI, yes: you connect your own key and pay the provider directly. Local AI (Ollama) is free but needs a more powerful computer.
Does the computer need to stay on?
Yes. The AI only answers while the computer is on and the app is open; it can stay minimized and start with the system.
How does the free trial work?
On the Omni store page, click "Start free trial", or install the app and choose "Sign in with your account". You get 7 days on 1 computer. If you buy, the same computer keeps working without reinstalling.
How do I get updates?
The app tells you when a new version is out, checks the file, backs up and installs over it. Versions are also in My account → Downloads.
Try Omni in your business
Seven days with everything unlocked, on one computer. Plans, ordering and materials are on the Omni store page.