Updates and data
Where your data lives, how backups work and how the app updates itself without losing anything.
What it is for
The application is just the program; everything that is yours (conversations, contacts, settings, channel logins) lives in a separate system folder that no update, reinstall or uninstall deletes. This guide explains that folder, backups and updates.
Before you start
- Internet to check for and download new versions (day to day the app also works without it).
- For a copy outside the computer, a synced folder (iCloud Drive, OneDrive or Dropbox) or an external drive.
Step by step
- Open Settings › Updates and see the installed version.
- Click Check for updates.
- If there is a new version, it downloads in the background and "Version X is ready" appears.
- Choose Install now or Install on close.
- The app makes a backup, swaps the version and reopens, showing what's new.
All the actions
Where the data lives
On a Mac, in ~/Library/Application Support/Alto Vale Omni; on Windows, in %APPDATA%\Alto Vale Omni. Installing the program in another folder keeps using the same data.
Update automatically
On by default: it downloads new versions, verifies the file and installs when you close the app, never in the middle of a conversation. Example: Marina Souza closes the app at 6 pm and next day it opens already updated.
Ask before installing
The downloaded version is only installed when you choose Install now or Install on close. Required updates keep the countdown; Postpone 10 min works for up to 30 minutes in total.
Update channel
Stable (default) or Beta, which gets test versions earlier.
Check for updates
Checks the website right away and shows the last check.
Install update from a file…
For installers received directly from Alto Vale. The app makes a backup, opens the installer and closes.
Scheduled backup and second folder
In Settings › Data and backup, Scheduled backup can be Off, Daily or Weekly (at 3 am; if the computer is off, when the app opens). Under Second destination folder pick a synced folder: each backup also writes an .omnibackup file there. Set the backup password.
Export backup… and Restore
Export backup… creates an .omnibackup file protected by a password (at least 8 characters, no recovery). Restore and restart replaces the current data, which is kept under Automatic backups. Example: when replacing the front-desk computer, restore the clinic's backup on the new one.
Automatic backups
Before each update and each restore the app makes a backup and, if something goes wrong, returns to the previous state.
Shortcuts
- ⌘, opens Settings.
Common problems
The update didn't finish. The app stays on the previous version with data intact. Try Install now again or install from the file.
"The downloaded file does not match". It was discarded; try again.
On a Mac, the installer opens instead of swapping itself. Drag the app to Applications and confirm Replace.
I lost the backup password. It can't be recovered; use another backup.
See also
Screen in the app: /settings · In the app, press F1 on this screen to open this guide.
Still have a question?
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