Messages

What it is for

Keeps your ready-made texts and controls sends set for a given time. Four tabs: Quick messages, Automatic messages, Scheduled and Safe sending.

Before you start

• To attach files to a quick message, add them to Documents first.
• The app uses WhatsApp the way a browser would: many messages started by the business can get the number blocked. Safe sending exists to prevent that.

Step by step

1. In Quick messages, fill in Title, Category, /shortcut and the text.
2. Insert variables with the First name, Greeting, Full name, Time and Vary text buttons.
3. Click Add.
4. In the Inbox, type / and the shortcut to use it.

All the actions on the screen

Quick messages

Example: title "Price list", shortcut /prices, text "{{saudacao}}, {{contato.primeiro_nome}}! Cleaning R$ 150, whitening R$ 890."

No attachment

Choose a file from Documents to go along, such as the price list PDF.

Create the first quick message

Shortcut in the empty state.

Automatic messages

Opening hours, an out-of-hours message, welcome and closing. Example: "We are closed; Marina Souza replies tomorrow at 8 am".

Scheduled

Everything scheduled in conversations, with filters, pause and cancel. Example: Ana Ribeiro's follow-up reminder.

Safe sending

Pick the Mode: Conservative (recommended for new numbers), Balanced, Custom or Off (as before). It limits sends per hour and per day, warms up new numbers and holds the excess in a queue. Anyone who replies "STOP" no longer receives messages. Replies to people who wrote to you are not held back.

Shortcuts

• / in an empty Inbox field opens quick messages.

Common problems

The message did not go out. It may be in the Safe sending queue; check the Scheduled tab and the mode you chose.

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See also

• Inbox
• Approvals
• Bulk send