Alto Vale IA

Terms of Use

By using this site you agree to these terms. The content is informational, with no guarantee of results. Trademarks and text belong to Alto Vale IA or to their respective owners.

Abusive automated use, reverse engineering of internal systems and any practice that breaks applicable law are prohibited.

See the services these terms are based on: AI automation.

Jurisdiction: Rio do Sul, Santa Catarina, Brazil.

Software license

Version 2026-11-02 · applies to the software in this store: Alto Vale Omni, Alto Vale Scan, Alto Vale Mídia and Alto Vale Pessoal (free, see the last item).

  1. When you buy, try or get Alto Vale IA software for free, you receive a license to use it — not ownership of the software.
  2. In Alto Vale Omni, the license is per computer: each key is valid for one computer. In Alto Vale Scan and Alto Vale Mídia, the license is per brand: each brand uses its own key, activated on one computer; the app key covers one brand, and the same key is not valid for two brands. For more computers or brands, buy the number of keys you need; all of them stay in My account. Signing in with your account in the app also uses one of these keys.
  3. The key and the access belong to the company or person who bought them and may not be shared, resold, copied or published. Bypassing activation or reverse engineering the software is also prohibited.
  4. To switch computers, release the key in My account or use “Sign out of this computer” in the app.
  5. The app checks the license with our server when it opens and periodically. Without internet, it works for up to 72 hours since the last check.
  6. The license covers the versions stated in the plan (for example, the 1.x line) and lasts for the purchased term. The free trial lasts the days stated on the product page, once per account and per computer for each product.
  7. Use that breaks these terms leads to the key and the access being blocked, without refund.
  8. The data you keep in the app stays on your computer. To check the license, the app only sends a computer identifier (hashed), the computer name, the operating system and the app version.
  9. Alto Vale Pessoal is free: it asks for no key, has no trial and works without an account. The account is optional and only turns on automatic updates; only then does the app send the technical data in the previous item and a signal that it is open. The usage limits in the third item also apply to it.

Store purchases

Translation for convenience. The Portuguese version is the one that governs these policies.

Refund policy

Right of withdrawal: for purchases made outside a physical store — such as orders placed on this site and arranged over WhatsApp — the Brazilian Consumer Protection Code (Law 8,078/1990, art. 49) lets you withdraw within 7 days of the purchase or of receiving the product or service, with a refund of the amounts paid. To request it, message us on WhatsApp with your order code (AV-…).

After that period: there is no refund for withdrawal. If the software or training has a defect that prevents its use and we do not fix it within 30 days, you choose between a replacement, a proportional price reduction or a refund of the amount paid (Consumer Protection Code, arts. 18 and 20).

Refund method and timeframe: the amount paid is refunded immediately, in full and adjusted for inflation (art. 49, sole paragraph), to the same payment method.

Refunded software and training: access to the item (downloads, updates, license and lessons) ends on the refund date.

Alto Vale Pessoal: it is free. Since there is no payment, there is no amount to refund.

Trial period

Software with a free trial shows an "N days free" badge on its page. Alto Vale Omni, Alto Vale Scan and Alto Vale Mídia have 3 days, for each product (Mídia, once sales open). The trial covers 1 computer, starts without an order or payment, and is limited to one per account and one per computer, for each product. When it ends, the software stops working until you buy; after buying, just activate the key on the same computer — your data and settings stay, no reinstalling. Items without this badge have no free trial. Alto Vale Pessoal is free and has no trial period.

Meanwhile, you can get to know the item through its sales page (video, images and downloadable materials, when available) and ask questions on WhatsApp before buying.

Support

Applies to: Alto Vale Omni, Alto Vale Scan and Alto Vale Mídia. Alto Vale Pessoal is free and does not have the support described here.

Channel: Alto Vale IA's WhatsApp (link in the footer), the site's support channel. Keep your order code or account e-mail at hand.

Support hours: Monday to Friday, 9 am to 6 pm (Brasília time).

Response time: within 7 days.

What is included: only usage questions and software bug fixes. What is not: assisted installation, setup, flow building, integrations and training — these are sold as a separate service (implementation/consulting) at R$ 250 per hour, for all products.

For how long: 15 days from when the license is issued.