Troubleshooting

What it is for

Quick answers to the most common problems. If nothing works, Help has a button to contact support.

Before you start

• Write down the error message exactly as shown.
• Make a backup in Settings › Data and backup before touching data.

Step by step

1. Check whether your situation is on this list.
2. Try the suggested fix.
3. If it persists, open Help and use Talk to support.

Every action on this screen

The statement didn't import

Check the format (OFX, CSV or PDF card bill) and that the period has entries. Example: a CSV named "extrato-nubank-nov.csv" with Date, Description and Amount columns opens in review.

AI doesn't answer

Open the AI page, click Test on the active provider and read the message. The app switches to the next one in the order by itself.

I forgot a profile PIN

The PIN is a household lock. Use another profile, or restore the profile from a backup. See the Profiles and PIN guide.

The app opened blank

Close and reopen. If it repeats, update in Settings › Update.

Numbers don't match

Check whether the month is closed and whether there are split expenses: only your share counts.

Shortcuts

• F1 opens help for the screen you are on.

Common problems

Help finds nothing. Search a single word (for example "backup").

The installer is blocked on Windows. See the Update guide and the Windows manual at docs/WINDOWS.md.

See also

• Import statement
• AI
• Profiles and PIN