Troubleshooting
The app's most common errors and what to do about each one.
macOS: "cannot be opened" the first time
The app does not have an Apple signature yet. Open Ajustes do Sistema › Privacidade e Segurança (System Settings › Privacy & Security), scroll to the Alto Vale Mídia warning and click Abrir mesmo assim (Open Anyway).
Windows: "O Windows protegeu o computador" (Windows protected your PC)
The installer does not have a digital signature yet. On the SmartScreen warning, click Mais informações › Executar assim mesmo (More info › Run anyway).
macOS: the Mac asks for the password to access "Alto Vale Mídia Safe Storage"
It may happen one last time, on the first launch after updating from version 1.0.0: the app reads the keys stored in the Keychain and starts encrypting them with a local key, readable only by your user. Type the password and click Permitir (Allow). After that, the Mac no longer asks for the password on every update. If you deny it, nothing is erased: the app cannot read the old keys on that launch and asks again on the next one.
Google or YouTube: "Esse navegador ou app pode não ser seguro" (This browser or app may not be secure)
On Google's login pages, the app's window presents itself as the app's own browser, not as Chrome, so that Google accepts the login. If the warning appears anyway, close the window, update the app and click Entrar (Sign in) again.
Claude Code / Codex / Gemini CLI "não instalado" (not installed)
Install it with the command shown on the IA (AI) page. If the program is somewhere else, enter the full path in the provider's field. Then click Fazer login (Log in) and Testar (Test).
"Precisa de login" (Needs login) on the command-line test
Click Fazer login (Log in) and finish in the terminal that opens inside the app. If no page opens, click the link shown in the terminal.
"ai.no_provider"
No AI is ready. On the IA (AI) page, enable at least one: Claude Code, Codex, Gemini CLI, API key or Ollama.
API key rejected (401/403) or out of credits (429/402)
Check the key, the balance and the spending limit in the provider's dashboard. Following the failover order, Mídia tries the next AI.
Ollama does not respond
Open the Ollama application; it sits in the menu bar or the tray. Test at http://127.0.0.1:11434.
The network status changed to "login expirado" (login expired)
The network session ended. In Redes e contas (Networks & accounts), click Entrar (Sign in) again. If the network asks for an anti-robot verification, complete it in the window: Mídia never solves these verifications.
The collection brought no numbers
The collection uses an AI to read the pages: check that an AI is ready and that the network login is still valid. For the full history, import the file exported by the network itself. See Connect the networks.
"Nenhum número encontrado no arquivo" (No numbers found in the file)
In Desempenho (Performance), choose the correct platform before importing and use the original file exported by the network.
The brand opens asking for a key
Each brand needs its own altovaleia key. Enter the key on the brand's screen or in Marcas (Brands). See Key per brand.
The update does not arrive or failed
See the cause in Configurações → Atualizações (Settings → Updates) and what to do in Automatic update. Brands and content are not affected.
A post ended up as "Terminar à mão" (Finish by hand)
A publishing step failed, usually because the network's page changed. Nothing was published and the caption is already on the clipboard. See Publish and schedule.
"Licença em uso" (License in use)
The same key is open in another run of the app. Close the other window or the other computer and try again.
"Licença bloqueada por uso em mais de um computador" (License blocked for use on more than one computer)
Click Falar com o suporte (Talk to support) to sort it out (for example, if you switched computers). After access is released, click Já falei com o suporte — verificar de novo (I already talked to support — check again).
License: "o relógio do computador parece errado" (the computer's clock seems wrong)
Set the system's date and time to automatic.
License: "período sem internet acabou" (the offline period is over)
Connect to the internet and open the app to revalidate. The license works for 72 h without internet.
Where are the logs?
In the data folder, at logs/midia.log. Use Configurações → Dados e backup → Abrir pasta de dados (Settings → Data and backup → Open data folder).
Screen in the app: /help · In the app, press F1 on this screen to open this guide.
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