Troubleshooting

What it is for

Quick answers for the usual stops.

Before you start

Step by step

1. Find the problem below.
2. Follow the suggestion.
3. If it persists, contact support from Help.

Every action on this screen

Support

WhatsApp and the site are listed at the end of Help.

Shortcuts

• ⌘K / Ctrl+K: go to another screen or brand
• F1: opens this guide

Common problems

The window of a site does not close
Complete login in the window; it closes when it is confirmed.

"No provider" when measuring
Turn on at least one AI in AI and test it.

API key refused (401/403) or without credits (429)
Check the key and the balance with the provider.

Ollama does not answer
Open Ollama and click verify in AI.

The audit read few pages
The site may block bots or need JavaScript.

The CSV imported 0 numbers
Pick the right source panel for the file.

License blocked for use on more than one computer
Contact support to regularize.

"Activate the key of …" when opening an analysis
Each brand needs its own key in Brands.

See also

• What it is for