Alto Vale IA

My online customer service is overloaded and I lose sales after hours. How can I fix it with AI?

Short answer

When online customer service is overloaded and sales are lost after hours, the AI route is: identify the questions that keep repeating, put an agent answering based on the business's information at any hour, and leave the team with the cases that need a decision. AI doesn't have to solve everything — it has to solve the repetitive part well.

More context

  • List the most frequent questions: price, hours, availability, lead time, order status.
  • Gather the right answers in one place — that is what the AI will work from.
  • Define when the conversation goes to a person: complaints, negotiation, out-of-the-ordinary cases.
  • Start with one channel (usually WhatsApp) and measure before expanding.

Customers who reach out at night or on weekends get an answer right away; the team starts the day with contacts already qualified and the history logged, instead of a queue of unanswered messages.

To start quickly, Alto Vale Omni is an AI assistant for WhatsApp and Instagram that runs on the company's computer, with packages by segment. For service that needs to look up orders, inventory, or schedules in other systems, Alto Vale IA builds custom agents integrated with the CRM and ERP. A first automation in production usually takes 2 to 4 weeks.

Frequently asked questions

It can, if it has no basis. That is why the agent should answer from the company's information and hand off to a person when it isn't sure.

Yes. For people who serve customers on their own, answering after hours is exactly where the most sales are lost; ready-made software is usually the starting point.

Ready-made software can be set up the same day; a custom agent usually goes into production in 2 to 4 weeks.

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